FAQ
Find answers to our most frequently asked questions.
Product Details
What materials are used in Tokkoniko sofas?
Our sofas are crafted with high‑quality fabrics and durable internal frames designed for everyday comfort and longevity. Exact materials (fabric type, foam density, frame composition) are listed on each product page.
What sizes are available?
We offer multiple configurations — from 2‑seat sofas to modular corner pieces like Tokkoniko Corner, Open Corner, Solo, and XL. Check each product page for dimensions to ensure the perfect fit for your space.
Can I customize the sofa (color, fabric)?
Customization options vary by model. If the product supports custom choices, color/fabric options will be shown on the page. For special requests, contact customer support.
Shipping & Delivery
How long will delivery take?
Estimated delivery times are shown on the individual product page once you select your item. Order confirmation emails include tracking and delivery details.
Do you ship internationally?
Yes — we partner with trusted carriers to deliver your sofa to supported countries.
What happens if I am not home on delivery day?
Delivery personnel will try to contact you for coordination. If arrangements can’t be made, re‑delivery options may apply.
Returns & Exchanges
What is your return policy?
You can view our full Return & Shipping Policy on the site, but generally, if you’re not happy with the product (e.g., color or fit), contact us to discuss return or exchange options.
What if my item arrives damaged?
Please notify us immediately with photos of the damage. We’ll assist with next steps for repair, replacement, or refund.
Warranty & Care
Is there a warranty on Tokkoniko sofas?
Warranty details (if offered) vary by product. Check the product page or contact customer service for specific coverage.
How should I care for my sofa?
To keep your sofa looking great:
- Vacuum fabric regularly,
- Blot spills immediately (don’t rub),
- Rotate cushions to help maintain shape.
Sizing & Fit
How do I choose the right size for my room?
Measure your space and compare it with the dimensions listed on the product page. For modular designs, consider how you plan to arrange pieces for best flow in your room.
Can the sofa be used as a bed?
Some models — like convertible sofas — function as both seating and sleeping surfaces. Check the product description to confirm whether the model you’re viewing has this feature.
Payments & Support
What payment methods do you accept?
We offer multiple secure payment options including credit cards, iDEAL, and other regional methods (such as Klarna where applicable).
How can I contact customer support?
You can contact us via the Contact page — email or phone — if you need help before or after your purchase.
